Terms and Conditions


1.1 What these terms cover. These are the terms and conditions on which we supply an online automated property valuation service via our website ("Service").

1.2 Why you should read them. Please read these terms carefully before you use the Service. These terms tell you who we are, how we will provide Service to you, how you and we may end the contract, what to do if there is a problem and other important information.


2.1 Who we are. We are H and M Properties, a company registered in England and Wales. Our company registration number is 000000 and our registered office is at   7 Fidlas Road  Cardiff  CF14 0LW . Our registered VAT number is N/A.

2.2 How to contact us. You can contact us by writing to us at daniel@handmproperties.co.uk or   7 Fidlas Road  Cardiff CF14 0LW.

2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address you provide or by telephone on the number you provided to us when using the Service.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.


3.1 Our contract with you. These terms form the basis for a contract with you each time that you use our Service. If you do not agree with these terms you should not use the Service.

3.2 Making sure your details are accurate. In order to ensure that we provide you with a reasonable service, you are responsible for ensuring that the information you input on our website is complete, accurate and correct. You also promise that you have all necessary rights and consents to provide the information you input to us.

3.3 We only provide the Service to the UK. Our website is solely for a Service in the UK. Unfortunately, the Service does not cover from addresses outside the UK.


4.1 Changes to the Service. We may change the Service to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements, for example to address a security threat.


5.1 We are not responsible for delays outside our control. If our supply of the Service is delayed by an event outside our control then we will let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

5.2 What will happen if you do not give required information to us. We need certain information from you so that we can supply the Service to you, for example, an address for the property to be valued and email address. If you do not give us this information or if you give us incomplete or incorrect information, we cannot provide the Service. We will not be responsible for supplying the Service late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.3 Reasons we may suspend the supply of Service to you. We may suspend Service for any reason including to:

5.3.1 deal with technical problems or make minor technical changes;
5.3.2 update the product to reflect changes in relevant laws and regulatory requirements; or
5.3.3 to make changes to the Service.


6.1 You will not use the Service in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity or do anything that may cause damage to the website through which the Service is provided or our servers, systems or equipment or those of third parties, nor access any users' data or penetrate or circumvent any website security measures or attempt to do any such acts.

6.2 You must not use the Service or permit a third party (whether directly or indirectly) to use the Service to develop a Service which is similar to the Service that we are providing to you.


7.1 By submitting the information on the Website, you hereby grant us a non-exclusive royalty-free, worldwide, perpetual, irrevocable licence to use, modify and adapt the information in connection with the Service and to sublicense these to third parties in order to provide, improve, modify or adapt the Services..

7.2 The names, images and logos identifying us, our partners or third parties and our/their products and/or Service contained in the Service are marks which relate to an owner and may not be reproduced or otherwise used without express permission.


8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at complaints@handmproperties.co.uk or   7 Fidlas Road  Cardiff CF14 0LW.


9.1 Third party sources. You acknowledge and agree that the Service uses data from third party sources and publicly available information which may be inaccurate or incomplete. We do not verify such sources. Therefore, we do not warrant the accuracy or completeness of the Service. We do not claim that the sources that we use in providing the Service represent an exhaustive or comprehensive list of all sources that might be consulted. The Service is for general interest and information purposes only and must not be relied upon as a substitute for independent professional advice (such as from a surveyor or developer). We shall not be liable for any inaccurate statement or opinion in our Service which resulted from a reasonable interpretation of information nor for any reliance placed by you on our Service.

9.2 No warranty regarding uninterrupted or error-free service. You acknowledge and agree that the Service is provided free of charge. Therefore, we do not warrant that the Service will be uninterrupted or error free or provide any particular facilities or functions; free from defects; free from software viruses; free of error from computer malfunction, inaccurate processing; free from corruption of data whilst geo-coding, processing by computer or electronic means or in the course of transmission; or similar. We will not be liable to you or to any other person in the event that all or any part of the Service is discontinued, modified or changed in any way. Time shall not be material in providing the Service.

9.3 No liability for unintended use. You acknowledge and agree that we will not be held liable in any way if the Service is used otherwise than as provided for in this contract and/or in the Service.

9.4 The Service may not meet your requirements. You acknowledge and agree that as the Service is provided free of charge, it has not been prepared to meet your individual requirements and it is your responsibility to ensure that the Service is suitable for your intended private purpose.

9.5 No warranty regarding accuracy or completeness. While we endeavour to ensure that the information in the provision of the Service is correct, we make no promise nor do we give any warranty or guarantee regarding the accuracy and completeness of the Service. We may make changes to the Service at any time without notice.

9.6 The Service is provided "as is". The Service is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Service on the basis that all representations, warranties, conditions and other terms which but for this legal notice might have effect in relation to the Service are excluded.

9.7 We are responsible to you for foreseeable loss and damage caused by us. Subject to clauses 12.1 to 12.6, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

9.8 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Service including the right to receive the Service which are as described and match information we provided to you and supplied with reasonable skill and care.

9.9 We are not liable for business losses. We only supply the Service for domestic and private use. If you use the Service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


10.1 How we will use your personal information. We will use the personal information you provide to us:

10.1.1 to supply the Service to you; and
10.1.2 if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.

10.2 We shall pass your personal information to Landmark Information Group Limited. They process your personal information so that we can provide the Service to you.

10.3 We will only give your personal information to other third parties where the law either requires or allows us to do so.


11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

11.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Service in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Service in either the Northern Irish or the English courts.

11.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without You having to go to court. If You are not happy with how we have handled any complaint you have made, you may want to refer your dispute to the European Commission Online Dispute Resolution Platform. If you are not satisfied with the outcome you can still bring legal proceedings.